FAQs

1. What do you do?

Your baby’s safety and hygiene are of utmost importance to us. Although, we will do a safety and functionality check prior to wash, customers will have a proactive role to play to ensure that the strollers sent to us are in good usable condition

Thereafter, we will start the cleaning process using non-toxic and baby safe cleaning products:

  1. Removal of fabric from the frame
  2. Vacuum
  3. Spot stain treatment
  4. Frame/ chassis wipe down
  5. Steam clean & sanitise fabric
  6. Heat-dry fabric
  7. Assemble

The entire process will take about 30 minutes to 1 working day (excluding weekends, public holidays, and delivery), depending on the service packages below.

*In order to prevent decoloration and to ensure a thorough cleaning, we do not do machine wash & tumble dry.

2. How does it work?

a) Pick a cleaning package based on your baby gear condition. 
b) Pick the baby gear - Stroller or Car Seat Cleaning?
b) Add to cart
c) Drop off at our place or we will go pick it up from you, make payment
d) Let us do the magic
e) Self-collect or we will deliver it to your place

3. How long does it take?

For normal service at our main store, it will take approximately 3 workings days for your pram to be transformed into a clean and germ-free transportation for your child. If you need the items back fast, we also provide same day wash at a 15% surcharge, click here.

We also have pop-ups happening on weekends at Pororo Park, Marina Square and Motherswork, Great World City, where you will be able to get back your baby gear within an hour. Only applicable to items without heavy stains.

4. How much does it cost?

It costs as low as $29.80 for a single pram or $25.20 for a car seat to undergo the cleaning treatment!

5. How often should my pram/car seat be cleaned?

Hmm. If let’s say you wash your car every fortnight, how often do you think you need to wash your child’s mini car?

We recommend cleaning your strollers and car seats every three months. This will prevent harmful bacteria being build up on the pram/car seat to keep your children safe from germs while extending the life of your equipment.

You may consider signing up as a subscriber for a fixed cleaning interval and enjoy 30% off at the same time. Simply click the 'Subscribe and Save' at our product pages.

6. What cleaning products do you use?

We are using a plant-derived, non-toxic cleansing formula which is developed with pure and safe ingredients that can remove stains effectively. The pH-balanced detergent has been clinically proven to be non-irritating on babies’ skin as well.

We do sell our rinse-free child safe surface sanitizer as well, click here

7. Which stroller models do you clean?

We clean all kinds of stroller brands and models! About 90% of all strollers are designed such that the fabrics can be separated from the frame for thorough cleaning. Here are some strollers/car seat brand that we have cleaned countless times;

 

8. Will you remove all stains?

At PramWash, we offer Intensive or Ultimate cleaning package for stubborn stain treatment, but the result will depend greatly on how long the stain has been left untreated for and whether it has been treated wrongly causing the stain to set in deeply.

To ensure that your fabrics remain in one piece after the intensive scrub, we cannot guarantee complete stain removal just like how it looked like when you first bought it, but you will certainly be surprised by how clean it looks after we cleaned it ;) Check out some of our recent customers' review on their PramWash experience, click here


9. Alright! Where do I drop off my pram?

We are located in western part of Singapore, with a 24/7 self drop-off and pick-up area for your convenience. Address as follows;

Eco-Tech @ Sunview,
1 Sunview Road
#08-47 (Take Lift to Level 9, yups)
Singapore 627615

We also have pop-ups store on weekends at these location; 

Pororo Park Singapore
6 Raffles Blvd, 02-29, Marina Square, Singapore 039594
Sat : 10:30am to 6:30pm

Motherswork
Great World City, #02-118, 1 Kim Seng Promenade, Singapore 237994
Sat & Sun : 10am to 7pm

Otherwise, pick up / delivery service is also available at $18 per way for weekdays/ Saturday and $36 for Sunday. 

Self drop off area