PramWash Help Center

Here’s when we recommend giving your baby gear a refresh:

1. Before your baby arrives
   If you're expecting, it's best to send in your baby gear about 2 weeks before your estimated due date (EDD) to make sure everything is fresh and ready for your little one's arrival.

2. Every 6 months for regular upkeep
   A biannual cleaning helps maintain a safe level of hygiene, especially since babies often come into close contact with their gear every day.

3. Before and after storage
   Planning to put the gear away for a while? Send it to us before storage to remove existing bacteria, and again after storage to refresh it before use.

4. After accidents
   Had a spill, poop, pee, or vomit incident? Send it in as soon as possible. The quicker we clean it, the higher the chance of restoring it to its best condition.

Great question! Here’s a quick checklist to help you get your gear ready:

1. Remove all personal items
   Check all side pockets, compartments, and baskets for valuables or belongings. We aren’t responsible for items left behind.

2. Send only standard components
   Please avoid including extra items that aren't part of the standard baby gear set (e.g. toys, accessories, extra padding), as these may incur additional charges.

3. Highlight specific concerns
   Let us know if there are areas you’d like us to focus on—such as stubborn stains, torn fabric, or damaged parts—so we can give them extra attention.

4. Do a quick self-inspection
   Check that your gear is in safe and functional condition:

• For car seats: Ensure it's not expired and hasn't been in an accident.

• For all gear: Inspect folding mechanisms, wheels, handles, seatbelt harnesses, etc.

• Take photos of any visible dents, scratches, or cracks for your own records.

5. Secure loose items
   Make sure everything is packed neatly and securely for pickup and delivery to avoid damage during transport.

You're all set! Feel free to let your little one start using the freshly cleaned gear right away for the best experience.

If you plan to store the gear for a short period (a few days), we recommend opening the storage bag to allow the items to air. Avoid keeping them sealed in the bag for too long.

For long-term storage (months or years), it's best to air the gear for at least a week before sealing it back in the provided storage bag. Do keep in mind that over time, especially in Singapore’s humid climate, freshness can fade. We recommend sending it for another wash before use after long-term storage to ensure optimal cleanliness and comfort.

Yes, you can view our comprehensive pricing on our Prices page.

Yes! Enjoy 10% off when you purchase 5 or more wash sessions in a single order. These sessions are valid for 12 months from the date of purchase, so you can use them whenever you need. Terms and conditions apply.

Sign up as a PramWash member and receive 1,000 welcome points — that’s $10 off your first order! It’s our way of saying hello and making your first experience extra rewarding.

Your order details will be included in the confirmation email sent right after payment.

Need to make changes? Just drop us a WhatsApp message at 8686 8001 and we’ll assist you.

For changes to your pickup date or time slot, please inform us at least 48 hours in advance.
🚚 Note: Additional charges may apply for a second or subsequent pickup trip.

You can make payment conveniently and securely via PayNow to UEN: 201707074R (PramWash Pte Ltd) using your mobile banking app. 

Please remember to enter your Invoice Number in the Reference/Remarks field for us to identify your payment.

Your order will only be confirmed once full payment has been received.

We’re sorry, but cash on delivery is not accepted. All payments must be made in full before your item is picked up (for delivery option) or before the cleaning session begins.

• If we pick up your items in the morning, we aim to deliver them back to you on the next working day afternoon between 1:00 PM and 6:00 PM.

• For items dropped off at our VivoCity/ United Square store, we will deliver them back to you 2 working days later between 1:00 PM and 6:00 PM.

• For items dropped off at our TradeHub 21 store, we will deliver them back to you on the next working day between 1:00 PM and 6:00 PM.

We offer a flat rate of $30 for island-wide two-way pickup and return delivery. Our delivery runs are scheduled as follows:​

• Run 1: 9:00 AM – 1:00 PM

• Run 2: 1:00 PM – 6:00 PM​

Urgent same-day or Sunday deliveries are subject to availability and additional charges.​

Please ensure someone is available to hand over or collect the item. Please notify us at least 4 hours before your chosen time if you are unable to collect/drop off and we will do our best to accommodate. 

If our team does not receive prior notification and there is no one to receive or hand over your items during your chosen time slot, extra charges apply for 2nd/next pick up trip at $15 per way.

Should any issues arise with delivery, our courier will attempt to contact you via the mobile number you have provided us. 

Please WhatsApp us at +65-8686-8001 or email hello@pramwash.com at least 48 hours in advance of your original time slot.​

Note: If our team does not receive prior notification and there is no one to receive or hand over your items during your chosen time slot, extra charges apply for the second or next pickup trip at $15 per way.

You can visit us at the following locations:​

• VivoCity: #B2-22A, Daily: 10:30 AM to 9:30 PM

• United Square: #B1-36A, Daily: 1030 AM to 9:30 PM

• TradeHub 21: #04-119, 18 Boon Lay Way, Singapore 609966, Monday to Saturday: 9:00 AM to 5:00 PM​

No prior booking is required. Feel free to walk in during our operating hours.

It depends on the type of cleaning you choose:

• 🧴 Express Surface Sanitizing – Takes just 30 minutes at our stores. Perfect for a quick refresh.

• ✨ Signature Deep Clean – Restores your pram with a thorough deep wash, typically completed within 1 to 2 days.

• ⚡️ Super Express (Same-Day Return) – Available for our signature wash, subject to slot availability and a small additional fee.

To check on super express availability, just WhatsApp us at 86868001 and we’ll be happy to help!

We clean all types of stroller and car seat brands and models! In fact, about 90% of strollers are designed with removable fabrics, allowing us to clean them thoroughly from frame to seat.

Here are just a few brands we’ve cleaned countless times:Bugaboo, Stokke, Doona, Cybex, Joie, Nuna, Maclaren, Graco, Britax, Peg Perego, Babyzen, and many more.

If you're unsure whether your gear is suitable for cleaning, feel free to reach out—we're happy to help!

We are using a plant-derived, non-toxic cleansing formula which is developed with pure and safe ingredients that can remove stains effectively. The pH-balanced detergent has been clinically proven to be non-irritating on babies’ skin as well.

Yes, absolutely. Our cleaning solutions are gentle, non-toxic, and baby-safe—specially selected to be suitable for sensitive skin.

We’ve helped many little ones who developed rashes after using pre-loved or hand-me-down strollers and car seats. In most cases, a thorough professional clean was all it took to make the gear safe and comfortable again.

Your baby’s health and comfort are our top priority. 💛

While we can’t promise to restore your baby gear to brand-new condition, we guarantee you’ll be impressed by how fresh and clean it looks after a PramWash session.

We offer an Intensive Cleaning package designed to treat stubborn stains. However, results may vary depending on the age and condition of the stain. Stains that have set in over time or have been treated with other chemical products may not respond fully to our treatment. In such cases, we will inform you beforehand, and cleaning will proceed on a best-effort basis with your acknowledgment.

To give you peace of mind, all our cleaning services are backed by our 7-Day Rewash Guarantee:

• If you’re not satisfied with the results, contact us within 7 days of receiving your item.

• If we determine it was an oversight on our part, we’ll offer a free rewash.

• After 7 days, we won’t be able to offer a complimentary rewash, but a discounted rewash may be available depending on storage conditions and weather impact.

⚠️ Please note: Items with pre-existing tough stains or prior chemical treatments are not eligible for the 7-Day Rewash Guarantee, though we will always do our best to lighten or improve them.

Yes, our cleaning solutions are certified for both effectiveness and safety, giving you peace of mind when it comes to your baby’s gear. We carefully select and test all products to ensure they are safe for babies and the environment.

Certified products include:

PramWash Light Stain Treatment Solution

• Green Label: Environmentally friendly

• Non-Toxic Certification: Safe for sensitive use

PramWash Heavy Stain Treatment Solution

• Lab-tested: 99.99% effective against bacteria and germs

PramWash Surface Sanitizer

• Lab-tested: 99.99% effective against bacteria and germs

While we currently do not provide full repairs or carry spare parts, we do offer a maintenance servicing package for strollers and car seats to help extend their lifespan and ensure safe usage.

Our servicing includes:

• Tyre pressure check

• Harness and strap adjustment

• Screws and bolts tightening

• Lubrication of hinges, joints, and wheels

• Visual checks for aesthetic, functional, and safety issues

This routine tune-up keeps your gear running smoothly and safely for your little one.

We understand that plans can change. You may cancel your order at any time, no questions asked. Here's how our refund policy works:

• 100% refund if you notify us at least 2 days before your scheduled drop-off or home pickup date.

For cancellations made less than 2 days in advance, we’re unable to offer a refund. However, your paid order remains valid and can be fully utilized within 12 months from the purchase date.

Please note:

• Unused, partially used, or expired orders are non-refundable and cannot be extended.

If you need to make changes or have any questions, feel free to reach out—we’re here to help!

We stand by our promise to return your baby gear sparkling clean. If you’re not satisfied with the results, simply reach out to us via WhatsApp at +65 8686 8001 within 7 days of the return delivery. If we missed a spot or overlooked something, we’ll gladly offer you a free rewash.

Please note:

• Requests made after 7 days will not be eligible for a complimentary rewash. However, we may offer a discounted rewash, depending on the item's condition and storage.

• Some tough or aged stains, especially those previously treated with other cleaning agents, may not be fully removable. We’ll always inform you beforehand and proceed only with your acknowledgment that stain removal will be on a best-effort basis.

• Items with such pre-acknowledged troubled stains are not covered under the 7-day rewash guarantee.

We’re sorry to hear that! Please contact us via WhatsApp at +65 8686 8001 within 7 days of receiving your item, and we’ll be happy to arrange a free rewash for you.

We truly value constructive feedback—it helps us improve and serve you better! You can email us directly at kenneth.tan@pramwash.com or message us on WhatsApp at +65 8686 8001. We’d love to hear from you!