While we cannot guarantee complete stain removal just like how it looked like when you first bought it, you will certainly be surprised by how clean it looks after we cleaned it.
Our services are provided on a best efforts basis for troubled stains (aged or has been treated with other chemical solutions) – we will not be held responsible in the event that we are unable to clean, remove stains, or otherwise restore any surface, fabric, or condition on your item(s).
At PramWash, we offer Intensive cleaning package for stubborn stain treatment, but the result will depend greatly on how long the stain has been left untreated for.
Nevertheless, we have a 7 days money back guarantee policy for you to have a peace of mind:
- We guarantee that you will be surprised by the super clean baby gear at the end of our cleaning session.
- If you are not satisfied with the results, please let us know immediately and we will offer you a free rewash as the first recourse.
- If you are still not satisfied with the results from rewash, please let us know within 7 days from the initial wash date and we will refund you 100% of the money you paid for cleaning. Delivery fee paid will not be refunded.
- In some scenarios when there are stains that are tough to remove or lighten due to reasons such as aged stains or stains that has been treated with another chemical solutions before reaching us, we will make known to you up front for your awareness. With your acknowledgement to proceed with our Pramwash services with these troubled spots to be on best effort basis, we will still do our very best to lighten them as much as possible. Orders with such troubled stains are disqualified from the 7 Days Money Back Guarantee