Yes but we are mostly occupied with packing and inspecting clean baby gear and may not be able to attend to your call as promptly. We prefer a whatsapp text at 86868001 if you cannot find an answer in this FAQ.
Yes, you may email your request to email@example.com. For change in pick up date/time slot, pls do so at least 48 hours in advance of your original time slot. Note that extra charges apply for 2nd/next pick up trip.
At all product page, you will see this option to select for a regular wash or a one time wash. You may select 1, 2 or 3 monthly internal for your wash. When the next wash is due, we will process the order and charge as per the same payment method you used seamlessly. Once done, you will receive an order confirmation email from us.
For weekdays, by appointment only, 10am to 4pm; Main Store at 1 Sunview Road, #08-47, Singapore 627615
For Saturdays only, paused till 2nd May, 1030 to 630pm; Pororo Park at 6 Raffles Blvd, #02-29, Singapore 039594
For Weekends only, by appointment only, 1000 to 7pm; Motherswork at Great World City, 1 Kim Seng Road, #02-118, Singapore 237994
We also do housecall whereby we bring the entire PramWash team and gear to clean on site at your house, at a top-up for 2 way logistic fee of $120. You could also gather some friends together for pram washing to share the logistic fee! :)
Nope, you can't as PramWash crew will only be there on weekends. At this moment, due to covid measures, cleaning at Pororo Park is paused till 2nd May and cleaning at Motherswork Great World City is strictly by appointment only.
Your baby’s safety and hygiene are of utmost importance to us. Although, we will do a safety and functionality check prior to wash, customers will have a proactive role to play to ensure that the strollers sent to us are in good usable condition.
Thereafter, we will start the cleaning process using non-toxic and baby safe cleaning products:
Removal of fabric from the frame
Spot stain treatment
Frame/ chassis wipe down
Steam clean & sanitise fabric
The entire process will take about 30 minutes to 1 working day (excluding weekends, public holidays, and delivery), depending on the service packages below.
*In order to prevent decoloration and to ensure a thorough cleaning, we do not do machine wash & tumble dry.
The different lies in the queuing time when it reaches our shop.
Say if you have opt for a pick up from your home on Monday morning, and the item reaches us in the afternoon, we will start washing cutting the queue of the 3 days wash order. Once your order is done, we will delivery back to your home on the following day, assuming you have opt for a return delivery.
Say if you are doing a self drop off on Monday morning, we will start washing and get it done within the same day. Thereafter you may collect it at our 24/7 self collection lockers at Level 9.
PramWash surface sanitizer is an all natural and non toxic sanitizer and yet kills 99% of germs on surfaces. You may simply spray directly on the surface after wiping loose dirt away. Thereafter, leave it to dry.
We are using a plant-derived, non-toxic cleansing formula which is developed with pure and safe ingredients that can remove stains effectively. The pH-balanced detergent has been clinically proven to be non-irritating on babies’ skin as well.
We do sell our rinse-free child safe surface sanitizer as well, click here.
See the non-toxic lab report and certificate for stain treatment solutions;
While we cannot guarantee complete stain removal just like how it looked like when you first bought it, you will certainly be surprised by how clean it looks after we cleaned it.
Our services are provided on a best efforts basis for troubled stains (aged or has been treated with other chemical solutions) – we will not be held responsible in the event that we are unable to clean, remove stains, or otherwise restore any surface, fabric, or condition on your item(s).
At PramWash, we offer Intensive Cleaning package for stubborn stain treatment, but the result will depend greatly on how long the stain has been left untreated for.
We clean all kinds of stroller brands and models! About 90% of all strollers are designed such that the fabrics can be separated from the frame for thorough cleaning. Here are some strollers/car seat brand that we have cleaned countless times;
Customers who spent at least $188 cumulatively in a year will automatically be part of our VIP member program. To use the discount code, please key in your 8 digit mobile number into the discount field during the check out process.
For customers having issues, please write to us. Thank you
Sanitizer bottle of 50ml (worth $4.90)
2 hours birthday party package housecall (worth $419)
VIP discount is not applicable for products which is on promotional or on sale. VIP discount will only be used on regular priced items. PramWash reserves the right to vary or amend any terms and conditions without prior notice.
Simply send them your referral link for them to enjoy our products and services, also tell them how awesome was your experience. Once they made the purchase with min spend $60, you will be entitled to a complimentary Basic Single Stroller wash (worth $68.90).
We have a free two way island wide delivery (worth $36) for all order above $120. We do not have discounts for new customers as the price is well priced for you to be delighted when you receive the super clean item!
However, we do have a lifelong discount of 10% for VIP customers who spends at least $188 in a year.
Nope for cleaning services, simply because being a service, there are minimal economy of scale unlike commodity products. However, we do have bulk discount if you like to buy our products such as Sanitizers in bulk quantity of at lest 50 pieces.
They are all gone! Since March 2020, we have removed almost every discount code you can find publicly including the famous 5% when you signed up the newsletter. We are only left with a 10% discount code for our VIP customer who spends above $188 cumulatively in a single year.
If you need a clean for your child's stroller or car seat, even you don't have that 5% discount, you will still need to clean it! If you can't get over that 5% for your child's well-being, pls contact us and we will see what can we do to help your child. :)
We guarantee that you will be surprised by the super clean baby gear at the end of our cleaning session.
If you are not satisfied with the results, please let us know immediately and we will offer you a free rewash as the first recourse.
If you are still not satisfied with the results from rewash, please let us know within 7 days from the initial wash date and we will refund you 100% of the money you paid for cleaning. Delivery fee paid will not be refunded.
In some scenarios when there are stains that are tough to remove or lighten due to reasons such as aged stains or stains that has been treated with another chemical solutions before reaching us, we will make known to you up front for your awareness. With your acknowledgement to proceed with our Pramwash services with these troubled spots to be on best effort basis, we will still do our very best to lighten them as much as possible. Orders with such troubled stains are disqualified from the 7 Days Money Back Guarantee