PramWash Help Center

Assess the condition of your little ones' stroller or car seat? Choose one out of the 4;

Here are some photo examples; 

a) Used and lightly Stained examples, 

b) Well Used and Stained examples,

c) Well Used and Heavily Stained, vomit case example,

First Refer to these steps:

1. Go to : www.pramwash.com 

2. Assess the condition of your little ones' stroller or car seat? Choose one out of the 4;

3. Select the location you want to send your item to for the wash. 

4. Select the item, add-on, date/time of wash, frequency of wash before adding to cart.

5. Repeat step 4 if you have more items to add. 

Yes but we are mostly occupied with packing and inspecting clean baby gear and may not be able to attend to your call as promptly. We prefer a whatsapp text at 86868001 if you cannot find an answer in this FAQ.

You can check your order details in the email confirmation sent right after you made payment. Alternatively you may send a request via whatsapp text at 86868001 if you wish to make a change.

For change in pick up date/time slot, pls do so at least 48 hours in advance of your original time slot. Note that extra charges apply for 2nd/next pick up trip. 

Yes, you may email your request to hello@pramwash.com. For change in pick up date/time slot, pls do so at least 48 hours in advance of your original time slot. Note that extra charges apply for 2nd/next pick up trip. 

At all product page, you will see this option to select for a regular wash or a one time wash. You may select 1, 2 or 3 monthly internal for your wash. When the next wash is due, we will process the order and charge as per the same payment method you used seamlessly. Once done, you will receive an order confirmation email from us. 

We provide a flat rate for island wide pick up and return delivery service with the 3 run timings as follow;

• Run 1 : 0900 - 1200 hours ($18 per way, on weekdays, $24 on sat)
• Run 2 : 1300 - 1700 hours ($18 per way on weekdays, $24 on Sat)
• Run 3 : 1700 - 2100 hours ($24 per way on weekdays)

Urgent same day/ sunday delivery is subject to availability and additional charges

Please ensure someone is available to hand over or collect the item. Please notify us at least 4 hours before your chosen time if you are unable to collect/drop off and we will do our best to accommodate. 

If our team does not recieve prior notification and there is no one to receive or hand over your items during your chosen time slot, extra charges apply for 2nd/next pick up trip at $18 per way.

Should any issues arise with delivery, our courier will attempt to contact you via the mobile number you have provided us. 

Subject to availability and surcharge, please send a request via whatsapp text at 86868001

• For Sanitizer delivery, we are using Qxpress
• For baby gear delivery, we are have a close courier partner who have been with us since we started in 2017. 

Enjoy two-way island wide free delivery when you net order value is above $120. VIP members will be able to enjoy this together with their lifelong 10% off entire order.  

Please ensure someone is available to hand over or collect the item. Please notify us at least 4 hours before your chosen time if you are unable to collect/drop off and we will do our best to accommodate. 

If our team does not recieve prior notification and there is no one to receive or hand over your items during your chosen time slot, extra charges apply for 2nd/next pick up trip at $18 per way.

Should any issues arise with delivery, our courier will attempt to contact you via the mobile number you have provided us. 

You may email your request to hello@pramwash.com at least 48 hours in advance of your original time slot. 

Please ensure someone is available to hand over or collect the item. Please notify us at least 4 hours before your chosen time if you are unable to collect/drop off and we will do our best to accommodate. 

If our team does not recieve prior notification and there is no one to receive or hand over your items during your chosen time slot, extra charges apply for 2nd/next pick up trip at $18 per way.

If you have opt for self-drop off/collection, please proceed to the following address:

Eco-Tech @ Sunview,
1 Sunview Road
#08-47 (take lift from Lobby B to level 9)
Singapore 627615

Directions:

Park your car/Alight at level 1, near ALKEM
Proceed to Lift Lobby B, take lift to level 9

Turn right after exiting from level 9 lift lobby.
We are the 4th unit from the lobby, it is opens 24/7!

(Please switch off the lights and fans before leaving!)

Self-Drop Off Procedure

1. Place an order from www.pramwash.com
2. Take a tag from the shelf, fill up your order number and particulars
   

   

3. Attach the tag to all of your items
4. Select an empty locker and place your items inside
5. Close the locker door, lock it with a 4-digits pin, follow by the "enter" (green) button

Your item(s) is now secured, our cleaning specialist will pick it up for wash on the next working day!

Self-Collect Procedure

*Please do not proceed to the self-collection area without any confirmation from us!

1. A text/email will be sent to you on the collection date
2. Proceed to the locker being assigned, key in the 4-digits pin sent to you, by the "enter" (green) button
3. Open the locker, and there is it!

(Please switch off the lights and fans before leaving!)

Yes we have 3 stores for walk-in at this moment

• For weekdays, by appointment only, 10am to 4pm; Main Store at 1 Sunview Road, #08-47, Singapore 627615
• For Saturdays only, paused till 2nd May, 1030 to 630pm; Pororo Park at 6 Raffles Blvd, #02-29, Singapore 039594
• For Weekends only, by appointment only, 1000 to 7pm; Motherswork at Great World City, 1 Kim Seng Road, #02-118, Singapore 237994

Also, we provide a 24/7 self drop off / pick up at our main store address above, but at level 9 instead.

Yes we have 2 pop up stores where you will get to see PramWash cleaning specialists in action!

• For Saturdays only, paused till 2nd May, 1030 to 630pm; Pororo Park at 6 Raffles Blvd, #02-29, Singapore 039594
  
• For Weekends only, by appointment only, 1000 to 7pm; Motherswork at Great World City, 1 Kim Seng Road, #02-118, Singapore 237994

Yes we have 3 stores for walk-in at this moment

• For weekdays, by appointment only, 10am to 4pm; Main Store at 1 Sunview Road, #08-47, Singapore 627615
• For Saturdays only, paused till 2nd May, 1030 to 630pm; Pororo Park at 6 Raffles Blvd, #02-29, Singapore 039594
• For Weekends only, by appointment only, 1000 to 7pm; Motherswork at Great World City, 1 Kim Seng Road, #02-118, Singapore 237994

We also do housecall whereby we bring the entire PramWash team and gear to clean on site at your house, at a top-up for 2 way logistic fee of $120. You could also gather some friends together for pram washing to share the logistic fee! :) 

Nope, you can't as PramWash crew will only be there on weekends. At this moment, due to covid measures, cleaning at Pororo Park is paused till 2nd May and cleaning at Motherswork Great World City is strictly by appointment only. 

Your baby’s safety and hygiene are of utmost importance to us. Although, we will do a safety and functionality check prior to wash, customers will have a proactive role to play to ensure that the strollers sent to us are in good usable condition. 

Thereafter, we will start the cleaning process using non-toxic and baby safe cleaning products:

1. Removal of fabric from the frame
2. Vacuum
3. Spot stain treatment
4. Frame/ chassis wipe down
5. Steam clean & sanitise fabric
6. Heat-dry fabric
7. Assemble

The entire process will take about 30 minutes to 1 working day (excluding weekends, public holidays, and delivery), depending on the service packages below.

*In order to prevent decoloration and to ensure a thorough cleaning, we do not do machine wash & tumble dry.

We have 4 main cleaning packages and the difference lies in the type of stains treatment.

The different lies in the queuing time when it reaches our shop. 

Say if you have opt for a pick up from your home on Monday morning, and the item reaches us in the afternoon, we will start washing cutting the queue of the 3 days wash order. Once your order is done, we will delivery back to your home on the following day, assuming you have opt for a return delivery. 

Say if you are doing a self drop off on Monday morning, we will start washing and get it done within the same day. Thereafter you may collect it at our 24/7 self collection lockers at Level 9.

It depends on the type of package and the queue, the typical waiting time are as follows for Same Day Wash orders;

- Express Plus (for new and lightly used) : 30 mins

- Basic (for used and lightly stained) : 60 mins

- Intensive (for well used and stained) : 90 mins

- Ultimate (for well used and heavily stained) : 120 mins or more

We have certificates on the following products' effectiveness in eliminating germs and non-toxic content. 

PramWash Light Stain Treatment Solution - Green Label - Environmentally friendly cleaning agent

PramWash Light Stain Treatment Solution - Non-toxic Label

PramWash Heavy Stain Treatment Solution - 99.99% effective against bacteria and germs.

PramWash Surface Sanitizer - 99.99% effective against bacteria and germs.

PramWash surface sanitizer is an all natural and non toxic sanitizer and yet kills 99% of germs on surfaces. You may simply spray directly on the surface after wiping loose dirt away. Thereafter, leave it to dry. 

We are using a plant-derived, non-toxic cleansing formula which is developed with pure and safe ingredients that can remove stains effectively. The pH-balanced detergent has been clinically proven to be non-irritating on babies’ skin as well.

We do sell our rinse-free child safe surface sanitizer as well, click here. 

See the non-toxic lab report and certificate for stain treatment solutions;

PramWash Light Stain Treatment Solution - 

Yes. We have helped many little customers of ours who experienced rashes after a single use of a hand-me-down stroller/ car seat by simply giving these baby gear a thorough professional clean. 

While we cannot guarantee complete stain removal just like how it looked like when you first bought it, you will certainly be surprised by how clean it looks after we cleaned it.

Our services are provided on a best efforts basis for troubled stains (aged or has been treated with other chemical solutions) – we will not be held responsible in the event that we are unable to clean, remove stains, or otherwise restore any surface, fabric, or condition on your item(s). 

At PramWash, we offer Intensive Cleaning package for stubborn stain treatment, but the result will depend greatly on how long the stain has been left untreated for.

We clean all kinds of stroller brands and models! About 90% of all strollers are designed such that the fabrics can be separated from the frame for thorough cleaning. Here are some strollers/car seat brand that we have cleaned countless times;

Yes and no. Some special items we have accepted are gaming chairs, seniors wheelchairs and pet's strollers. Feel free to drop us a whatsapp text at 86868001 when you have an unique item to wash!

Customers who spent at least $188 cumulatively in a year will automatically be part of our VIP member program. To use the discount code, please key in your 8 digit mobile number into the discount field during the check out process.

For customers having issues, please write to us. Thank you

VIP discount is not applicable for products which is on promotional or on sale. VIP discount will only be used on regular priced items. PramWash reserves the right to vary or amend any terms and conditions without prior notice.

Yes definitely! As long as the order value is above $120 after your 10% VIP discount.

Yes as follows; 

In lights of covid-19 and greater emphasis on hygiene, we are having a storewide 10% discount to encourage parent to send their little ones baby gear for a thorough clean! 

At the same time, we have a free two way island wide delivery (worth $36) for all order above $120. 

Finally, we do have a lifelong discount of 10% for VIP customers who spends at least $188 in a year. This can be used in additional to the above discount.

Nope for cleaning services, simply because being a service, there are minimal economy of scale unlike commodity products. However, we do have bulk discount if you like to buy our products such as Sanitizers in bulk quantity of at lest 50 pieces. 

Nope, our cleaning servicing are well priced to give you the best possible surprise ever, from dirty to super clean stroller for example. 

They are all gone! Since March 2020, we have removed almost every discount code you can find publicly including the famous 5% when you signed up the newsletter. We are only left with a 10% discount code for our VIP customer who spends above $188 cumulatively in a single year. 

On case by case basis, we do review and allow a time extension for the voucher / wash package you bought from our website. If your request is approved, there is an admin fee of $20. 

Nope. All payment has to be made before the commencement of wash or pick up of item from your place (if you have selected delivery option).

We accept all major credit cards, bank fund transfer and PayNow.

PayNow to UEN 201707074R (PramWash Pte Ltd) with mobile banking apps to pay invoice securely, quickly and convenient. SGQR Barcode in email confirmation to follow.

Please input your Invoice Number in the Ref/Remarks field

Order will only be confirmed when full payment is received.

We understand that your plans might change and we accept order cancellation with no question asked with the following refund rates:

• 100% refund if notify > 7 days before drop-off/collection date
• 50% refund if notify > 3 days before drop-off/collection date
• 0% refund if notify 1 or 2 days before drop-off/collection date

All PramWash sanitizer sold are non refundable and cannot be returned. 

Please let us know immediately at whatsapp text 86868001 and we will do a free rewash for you. 

1. We guarantee that you will be surprised by the super clean baby gear at the end of our cleaning session. 
2. If you are not satisfied with the results, please let us know immediately and we will offer you a free rewash as the first recourse. 
3. If you are still not satisfied with the results from rewash, please let us know within 7 days from the initial wash date and we will refund you 100% of the money you paid for cleaning. Delivery fee paid will not be refunded.
4. In some scenarios when there are stains that are tough to remove or lighten due to reasons such as aged stains or stains that has been treated with another chemical solutions before reaching us, we will make known to you up front for your awareness. With your acknowledgement to proceed with our Pramwash services with these troubled spots to be on best effort basis, we will still do our very best to lighten them as much as possible. Orders with such troubled stains are disqualified from the 7 Days Money Back Guarantee

We loves constructive feedback because it helps us to improve for the better! Please drop an email to hello@pramshare.com or send a text via whatsapp to 86868001.

After you have created a customer account with us, you may login to the subscription portal by clicking here. 

Yes we do, you may drop us an email at hello@pramwash.com with the following information;

1. Event date :

2. Event type : Family day/ Roadshow etc

2. Estimated number of baby gear for wash : 

If you are expecting now, recommend to send your little ones items to us 2 weeks prior to your EDD. 

Otherwise, you will need to do a 3 monthly regular wash to ensure the baby gear has the minimum cleanliness standard for your baby.

Also, it is good to send for PramWash before and after storage. 

First thing first, remove any valuable that was left in the side pockets or basket. Thereafter ensure you don't send in extra items that are not in the standard kit for the baby gear, as these items will incur additional charge for wash. 

Do a self inspect of the safety, functional and aesthetic for all baby gear. Ensure child car seat has not expired or had any impact. Ensure all movement parts, folding parts, seat belt harness are intact and good for use. Also, note down as visual scratches, dent, or cracks by taking a photo. 

Yes, do let your baby use the cleaned baby gear upon receipt for the cleanest baby gear experience! 

If you need to store for a few days, please open the bag and let your items air. Do not keep in the store. 

If you need to store for months / years, please air the items for a week before storing them in bag provided. Note that the freshness will deteriorate due to Singapore climate, recommend to send for a wash with us after long storage.